Faq

Order Status

Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My account

How do I create an account?
1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address and password
3)Click on View Addresses on the right hand side to edit your billing and shipping information
How much is my shipping?
Arbuckle Coffee utilizes API’s with product algorithms in conjunction with Federal Express and USPS to provide our customers with”live rates” based upon quantity, shipping weight and destination. We strive to provide the maximum savings for every individual order. Ground shipping (2-4 business days) is free of charge when order totals meet or exceed $69.00
I forgot my password.
At the login page, simply click the button Forgot password below the sign in fields or click on RESET YOUR PASSWORD above the fields to reset your password
How do I return my product?
Email clientservice@arbucklecoffee.com to make arrangements for a return. Please provide a reason for the return. You can also click on the Help button in the lower right hand corner for live chat or to create a ticket in customer service and we will respond within the hour during normal business hours Mon thru Fri 8am to 5pm Arizona time.
I received the wrong product:
Contact customer service thru the Help button in the lower right hand corner of your screen for a live chat or to create a ticket to get your product exchanged for the correct item. You can also email directly to clientservice@arbucklecoffee.com and provide your order number and the incorrect item that was shipped to you to arrange for an exchange.
What is your return policy?
Arbuckle Coffee provides a Satisfaction Guarantee on all of its coffee and tea products. If for any reason you are not satisfied with your purchase simply contact us thru the Help button or directly at clientservice@arbucklecoffee.com to return or exchange your item you are not satisfied with within 90 days of your purchase date.
vWhen will my order ship?
Most orders will ship within 24 hours during normal business hours Monday thru Friday 8am to 5pm Arizona time. If an item is out of stock or on back order, an email will be sent to explain and set the expected time of arrival.

International Shipping

Do you ship to my country?
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What are my payment choices?
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When will my order ship and what are my shipping charges?
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Guarantees

What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
Privacy Policy
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Arbuckle Coffee Roasters. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.
Questions and feedback
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your consent
By using our site, you consent to our privacy policy.
Security
We strive for the highest standards in online security. We never share your information with outside parties. Your billing information is encrypted and we do not have the ability to see your actual credit card information. Our store utilizes an SSL Certificate for added online security for every purchase you make.
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.

Pricing and Billing

Do I have to pay sales tax?
Arizona residents must pay sales tax on merchandise such as mugs and t-shirts or any other non-food consumable items. The sales tax rate is calculated at checkout based upon the city and zip code of your billing and shipping addresses.
I have a question on my charges.
Please contact clientservice@arbucklecoffee.com directly or click on the Help button on your screen to create a ticket.
I need a copy of my receipt/invoice.
You can see your order history when you log in to your account; however, if you are in need of a more complete sales receipt you can click on the Help button in the lower right hand corner and we will email a detailed receipt to the email address you provide.
When will my credit appear on my account?
If you have a “store” credit within our e-commerce site it will be the same business day. If you are waiting for a credit thru a refund on your PayPal, Amazon Payment or regular credit/debit card then it is normally three (3) to five (5) business days to receive the proper credit. If for any reason there is a delay, question or concern about this process simply let us know thru clientservice@arbucklecoffee.com or the Help button on your screen.
When will my credit card be charged?
Credit and debit cards are charged almost immediately after an order is complete.

Buyer's Guide

How do I navigate the site?
Arbucklecoffe.com is divided into four main categories: Coffee, Tea, Herbals, and Collectibles. When your mouse hovers over these categories, their subcategories or “collections” will appear for you to make a more specific selection. If you are unable to find the product you are looking for you can enter the name of the product in the Search field by clicking on the magnifying glass in the upper left hand corner and this will take you to another page for a specific search. If for any reason you cannot find the product you are looking for, send us an email at clientservice@arbucklecoffee.com or click on the Help button and we will do whatever we can to create and provide that product for you.
How do I use a coupon?
Coupon codes are entered in their proper field at checkout. After clicking the Checkout button a new screen will appear with fields for your Shipping information. On the right hand side of that screen will be a list of what you are ordering. Right below your items will be a field labeled “Discount” with an Apply button to the right of it. Simply enter your coupon code in the Discount field and click Apply and your discount will be deducted and display a new Total.

Additional Support

How do I contact you?
1) Call us toll free 1-800-533-8278
2) Email us at clientservice@arbucklecoffee.com
3) Click on the Help button in the lower right hand corner of the homepage